Under review

Scheduled Live Import and Update Features Automatically Disabled

2 weeks ago in Match • updated by 4 days ago • 6

Hello,

I’m encountering an issue with the Scheduled Live Import feature (and sometimes other update-related features) in AnWP.
These scheduled tasks are being automatically disabled after some time, even though everything in my setup seems correct.

I’ve already checked the requests, limits, and server configuration, and I can confirm that I haven’t exceeded any thresholds or limits.

Could you please look into this issue or let me know what could cause the scheduled imports to turn off automatically?

Thank you in advance for your help.

Best regards,

Vote

Replies 6
Oldest first
- Newest first
- Oldest first

Under review

2 weeks ago

Did they update its status to disabled on 'API Data Import - Dashboard'?

P.S.: This topic is public. Please do not share any sensitive information.

For further support, create a support ticket - https://support.anwp.pro/knowledge-bases/2/articles/486-how-to-get-support.

Best Regards

Andrei S.

2 weeks ago

Hi Andrei,

Yes, the status is being updated to disabled on the API Data Import - Dashboard.

Best,

2 weeks ago

1) Check the PHP error and debug logs. If they are not available, enable logging and wait until the issue reproduces. Then send them to me; they might contain some useful information.

- https://anwp.pro/docs/football-leagues/8-troubleshooting/how-to-get-debug-log-in-wordpress/

2) Set up Unix CRON to run every minute; configure it according to your server or hosting provider. Then, disable WordPress cron.

Why you should do it - https://spinupwp.com/doc/understanding-wp-cron/

How to test CRON - https://anwp.pro/docs/football-leagues/8-troubleshooting/how-to-test-if-cron-works-properly-in-wordpress/

3) Check the number of CRON tasks you have, and also verify Action Scheduler, which comes with some SEO plugins. I have occasionally seen Action Scheduler manage thousands of background tasks in the query, such as analyzing each player page in the background for SEO.

Best Regards

Andrei S.

2 weeks ago

Ok I tried all this and now I reactivated the schedule options and waiting if it auto disable again

5 days ago

Hi Andrei,

I just wanted to update you that the issue has reoccurred. About 4 days ago, the scheduled import options were automatically disabled again, despite following the steps you suggested.

Please let me know what other information I can provide to help troubleshoot this.

Best regards,

4 days ago

Create a support ticket and specify the exact steps you've taken - https://support.anwp.pro/knowledge-bases/2/articles/486-how-to-get-support

Best Regards

Andrei S.

Customer support service by UserEcho